IT user support technicians
£37,543
Average salary
39 hours
Average weekly hours
3.45%
Unemployment rate
Definition: IT user support technicians
*SOC Code (Standard Occupational Classification): 3132
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Common tasks include:
- provides technical support to IT users
- advises users on how to resolve hardware and software problems
- installs and upgrades hardware, cables, operating systems and/or appropriate software
- facilitates user access to systems
- refers more complex or intractable problems to appropriate IT professionals
- researches possible solutions in user guides, technical manuals and other documents
- maintains a log of work in progress, calls received, actions taken and problems detected
- reports on commonly occurring queries to detect underlying problems
Qualifications
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.
Employment status: IT user support technicians
Regional employment: IT user support technicians
Future employment: IT user support technicians
Top 12 industries: IT user support technicians
Alternative & related job titles: IT user support technicians
Business support analyst (computing) Customer support analyst Help desk operator (computing) IT support technician Systems support officer
Equality focus: IT user support technicians
Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.
Breakdown by gender
£35,979
Female average annual salary
£38,064
Male average annual salary
37
Female average weekly hours
40
Male average weekly hours
Average pay per hour: IT user support technicians
Workforce gender: IT user support technicians
Breakdown by region
£42,757
South East (England) - highest annual average salary
£33,893
North East (England) - lowest annual average salary
42
Northern Ireland - Highest average weekly hours
37
London - Lowest average weekly hours
Average pay per week (£): IT user support technicians
Average weekly hours by UK region/nation: IT user support technicians
Breakdown by age
20 years
Lowest annual salary (£12,514)
years
Highest annual salary (£0) at this age