IT operations technicians

£38,064

Average salary

Average annual salary UK 2020 | Annual Survey of Hours and Earnings

33 hours

Average weekly hours

Average weekly hours UK 2019 | Annual Survey of Hours and Earnings

4.44%

Unemployment rate

Unemployment rate UK 2020 | Labour Force Survey

Definition: IT operations technicians

*SOC Code (Standard Occupational Classification): 3131

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Common tasks include:

administers, monitors and supports internal/external networks, servers, email, database and security systems;
configures and sets up new server systems;
schedules and performs system maintenance tasks, such as loading user applications, programs and data;
analyses systems and makes recommendations to improve performance;
identifies problems, agrees remedial action and undertakes emergency maintenance if required;
performs server backup and recovery operations and restarts systems following outages;
acts as a liaison between users, outside suppliers, and other technical teams.

Qualifications

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.

Employment status: IT operations technicians

Regional employment: IT operations technicians

Future employment: IT operations technicians

Top 12 industries: IT operations technicians

Alternative & related job titles: IT operations technicians

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Equality focus: IT operations technicians

Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.