Telephonists

£21,900

Average salary

Average annual salary UK 2020 | Annual Survey of Hours and Earnings

30 hours

Average weekly hours

Average weekly hours UK 2019 | Annual Survey of Hours and Earnings

5.44%

Unemployment rate

Unemployment rate UK 2020 | Labour Force Survey

Definition: Telephonists

*SOC Code (Standard Occupational Classification): 7213

Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Common tasks include:

receives callers and directs them to appropriate person or department;
operates switchboard to connect outgoing calls or to relay incoming or internal calls;
reports any faults on telephone operating system;
gives advice on dialling and other special features available;
provides directory information, dialling codes and details of charges;
alerts emergency services in cases of fire, crime or accident.

Qualifications

Academic qualifications may not be required. On-the-job training is provided.

*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.

Employment status: Telephonists

Regional employment: Telephonists

Future employment: Telephonists

Top 12 industries: Telephonists

Alternative & related job titles: Telephonists

Operator Telephonist Operative, telephone Telephonist-clerk Operator, night (telephone service) Handler, call (motoring organisation) Operator, enquiry, directory Attendant, board, switch Telephonist, shorthand Telephonist-receptionist Telephonist-typist Telephonist-secretary Operator, switchboard Attendant, telephone Operator, telephone

Equality focus: Telephonists

Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.