Customer service managers and supervisors
£34,414
Average salary
33 hours
Average weekly hours
3.26%
Unemployment rate
Definition: Customer service managers and supervisors
*SOC Code (Standard Occupational Classification): 7220
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
Common tasks include:
- develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- co-ordinates and controls the work of those within customer services departments;
- discusses customer responses with other managers with a view to improving the product or service provided;
- plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.
Employment status: Customer service managers and supervisors
Regional employment: Customer service managers and supervisors
Future employment: Customer service managers and supervisors
Top 12 industries: Customer service managers and supervisors
Alternative & related job titles: Customer service managers and supervisors
Manager, development, services, customer Supervisor, chief (telecommunications) Leader, team, services, customer Manager, services, customer Supervisor (telecommunications) Manager, service, passenger Moderator, website Manager, area, telephone Head of customer services Manager, support, customer Supervisor, communications (air transport) Manager, aftersales Moderator, content, on-line Manager, helpdesk Leader, team, centre, call Leader, team (call centre) Manager, hotline, regional Moderator, chat Manager, sales, after Supervisor, field (market research) Superintendent, room, ambulance Manager, service, customer Manager, team (call centre) Supervisor, services, customer Supervisor, liaison, customer Supervisor, grade, higher (telecommunications) Supervisor (telephone service) Manager, team, service, customer Superintendent, telecommunications Supervisor, room, control (emergency services) Manager, business Supervisor, switchboard Manager, care, customer Manager of product support Head of customer quality Manager, complaints Manager, reservations (hotel) Leader, team Superintendent, traffic, telecommunications Moderator, web Manager, relations, customer Supervisor, centre, call Supervisor, chief (PO) Manager, centre, call Manager, services, passenger Superintendent, services, customer Manager, desk, help Moderator Supervisor, service, customer Supervisor, support, customer Manager, liaison, customer Superintendent, radio (PO) Moderator, content, online
Equality focus: Customer service managers and supervisors
Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.
Breakdown by gender
£33,371
Female average annual salary
£35,457
Male average annual salary
37
Female average weekly hours
29
Male average weekly hours
Average pay per hour: Customer service managers and supervisors
Workforce gender: Customer service managers and supervisors
Breakdown by region
£43,800
London - highest annual average salary
£28,157
Wales - lowest annual average salary
34
North West (England) - Highest average weekly hours
31
Scotland - Lowest average weekly hours
Average pay per week (£): Customer service managers and supervisors
Average weekly hours by UK region/nation: Customer service managers and supervisors
Breakdown by age
20 years
Lowest annual salary (£21,900)
years
Highest annual salary (£0) at this age