Customer service occupations
£27,636
Average salary
38 hours
Average weekly hours
4.54%
Unemployment rate
Definition: Customer service occupations n.e.c.
*SOC Code (Standard Occupational Classification): 7219
Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.
Common tasks include:
- receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
- discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
- makes reservations, books tickets, organises insurance policies on behalf of customers
- follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
- addresses customer complaints and problems
- informs customers of special promotions and new product launches
(N.E.C. = not elsewhere classified)
Qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.
Employment status: Customer service occupations n.e.c.
Regional employment: Customer service occupations n.e.c.
Future employment: Customer service occupations n.e.c.
Top 12 industries: Customer service occupations n.e.c.
Alternative & related job titles: Customer service occupations n.e.c.
Complaints officer Customer adviser Customer service administrator Customer service adviser Customer service assistant Customer services representative
Equality focus: Customer service occupations n.e.c.
Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.
Breakdown by gender
£26,071
Female average annual salary
£28,679
Male average annual salary
37
Female average weekly hours
40
Male average weekly hours
Average pay per hour: Customer service occupations n.e.c.
Workforce gender: Customer service occupations n.e.c.
Breakdown by region
£30,764
South East (England) - highest annual average salary
£25,029
North East (England) - lowest annual average salary
42
Northern Ireland - Highest average weekly hours
37
East Midlands (England) - Lowest average weekly hours
Average pay per week (£): Customer service occupations n.e.c.
Average weekly hours by UK region/nation: Customer service occupations n.e.c.
Breakdown by age
20 years
Lowest annual salary (£9,386)
years
Highest annual salary (£0) at this age