IT user support technicians
£35,457
Average salary
33 hours
Average weekly hours
4.44%
Unemployment rate
Definition: IT user support technicians
*SOC Code (Standard Occupational Classification): 3132
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Common tasks include:
- provides technical support to IT users;
- advises users on how to resolve hardware and software problems;
- installs and upgrades hardware, cables, operating systems and/or appropriate software;
- facilitates user access to systems;
- refers more complex or intractable problems to appropriate IT professionals;
- researches possible solutions in user guides, technical manuals and other documents;
- maintains a log of work in progress, calls received, actions taken and problems detected;
- reports on commonly occurring queries to detect underlying problems.
Qualifications
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.
Employment status: IT user support technicians
Regional employment: IT user support technicians
Future employment: IT user support technicians
Top 12 industries: IT user support technicians
Alternative & related job titles: IT user support technicians
Technician, support Worker, desk, help, computer Executive, support Genius (retail: Analyst, helpdesk Officer, computer Engineer, support Specialist, support Operator, desk, help Controller, services, data Leader, team, desk, help Technician, support, IT Analyst, support, desktop Leader, team, technology, information Engineer, technical Analyst, support, technical Leader, team, IT Administrator, helpdesk Specialist, support, system Consultant, support Assistant, support, computer Technician, support (computer services) Supervisor, support, technical Officer, support Analyst, desk, service Officer, support, helpline, IT Analyst, support, systems Analyst, support Officer, support, systems Operator, support, IT Supervisor, technology, information Supervisor, network Adviser, technical Officer, computing Supervisor, desk, help Supervisor, IT Engineer, support, technical Analyst, support, PC Officer, support, system Supervisor, helpdesk, IT Technician, support, computer Specialist, support, technical Operator, helpline Analyst, support, customer Associate, services, client
Equality focus: IT user support technicians
Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.
Breakdown by gender
£33,371
Female average annual salary
£35,979
Male average annual salary
29
Female average weekly hours
34
Male average weekly hours
Average pay per hour: IT user support technicians
Workforce gender: IT user support technicians
Breakdown by region
£43,279
London - highest annual average salary
£28,679
Wales - lowest annual average salary
38
East Midlands (England) - Highest average weekly hours
29
Wales - Lowest average weekly hours
Average pay per week (£): IT user support technicians
Average weekly hours by UK region/nation: IT user support technicians
Breakdown by age
20 years
Lowest annual salary (£17,207)
years
Highest annual salary (£0) at this age