Telephone salespersons

£22,421

Average salary

Average annual salary UK 2020 | Annual Survey of Hours and Earnings

38 hours

Average weekly hours

Average weekly hours UK 2019 | Annual Survey of Hours and Earnings

6.33%

Unemployment rate

Unemployment rate UK 2020 | Labour Force Survey

Definition: Telephone salespersons

*SOC Code (Standard Occupational Classification): 7113

Telephone salespersons obtain, receive, process and record telephone orders for goods and services.

Common tasks include:

learns about the product(s)/service(s) to be sold;
telephones potential customers, explains purpose of call, discusses their requirements and advises on the goods/services being offered;
quotes prices, credit terms and delivery conditions and records details of orders agreed;
receives orders for goods/services by telephone and records relevant details;
arranges despatch of goods and services, information and/or brochures to customers;
maintains record of sales statistics, customers contacted and changes to customer details.

Qualifications

Academic qualifications may be required. Training is typically received on-the-job, supplemented by short courses in practical skills. NVQs/SVQs in Selling are available at Levels 2 and 3.

*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.

Employment status: Telephone salespersons

Regional employment: Telephone salespersons

Future employment: Telephone salespersons

Top 12 industries: Telephone salespersons

Alternative & related job titles: Telephone salespersons

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Equality focus: Telephone salespersons

Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.