Customer service occupations

£25,029

Average salary

Average annual salary UK 2020 | Annual Survey of Hours and Earnings

33 hours

Average weekly hours

Average weekly hours UK 2019 | Annual Survey of Hours and Earnings

5.44%

Unemployment rate

Unemployment rate UK 2020 | Labour Force Survey

Definition: Customer service occupations n.e.c.

*SOC Code (Standard Occupational Classification): 7219

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

Common tasks include:

receives enquiries from potential and existing clients, discusses requirements, and recommends products or services;
discusses pricing processes with clients, agrees payment arrangements and handles customer accounts;
makes reservations, books tickets, organises insurance policies on behalf of customers;
follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements;
addresses customer complaints and problems;
informs customers of special promotions and new product launches.

(N.E.C. = not elsewhere classified)

Qualifications

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.

Employment status: Customer service occupations n.e.c.

Regional employment: Customer service occupations n.e.c.

Future employment: Customer service occupations n.e.c.

Top 12 industries: Customer service occupations n.e.c.

Alternative & related job titles: Customer service occupations n.e.c.

Father Christmas Assistant, centre, service Clerk, reservations Assistant, relations, customer Assistant, reservations (hotel) Associate, care, customer Clerk, query, sales Officer, care, customer Coordinator, service, customer Officer, commercial (telecommunications) Officer, services, customer Administrator, service, customer Guide, store Officer, liaison, sales Clerk, services, customer Assistant, service, customer Consultant, sales, after Officer, liaison, customer Assistant, liaison, customer Adviser, service, customer Executive, services, customer Clerk, liaison, customer Representative, relations, customer Agent, services, customer Executive, relations, customer Assistant, services, customer Clerk, service, customer Adviser, relations, customer Adviser, services, customer Clerk, services, consumer Specialist, service, customer Adviser, customer Clerk, consumer Officer, complaints Representative, service, customer Consultant, service, customer Officer, service, customer Assistant, care, customer Agent, reservations (hotel) Adviser, consumer Advocate, customer Controller, consumer Adviser, care, customer Representative, services, customer Consultant, care, customer Handler, complaint Reservationist (hotel) Adviser, service Officer, relations, customer Ambassador, student Coordinator, care, customer

Equality focus: Customer service occupations n.e.c.

Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.