Customer service managers and supervisors
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Definition: Customer service supervisors
*SOC Code (Standard Occupational Classification): 7220
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
Common tasks include:
- directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users
- liaises with clients and handles more complicated or sensitive complaints and queries
- develops and plans training for their teams
- establishes and monitors work schedules to meet the organisation's requirements
- discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems
Qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
*Introduced in 1990, SOC is a multi-purpose common classification of occupations in UK. Jobs are defined in terms of skill level and skill content, including qualifications, training and work experience.
Employment status: Customer service supervisors
Regional employment: Customer service supervisors
Future employment: Customer service supervisors
Top 12 industries: Customer service supervisors
Alternative & related job titles: Customer service supervisors
Call centre supervisor Communications supervisor (air transport) Customer service supervisor Team leader (call centre)
Equality focus: Customer service supervisors
Breaking down the official government big data sources by gender, age and region. Hours and pay data based on full time equlivalent roles.
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Average pay per hour: Customer service supervisors
Workforce gender: Customer service supervisors
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Average pay per week (£): Customer service supervisors
Average weekly hours by UK region/nation: Customer service supervisors
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